Brace yourself. More boring bits. This part is about how we look after our customers and treat them like an audience member at Oprah. We want you guys running around screaming with excitement because we are 100% dedicated to customer service. This section won’t give you a step by step run down on how to make calorie free chocolate brownies, or give you the hot tips for a 2018 Summer Vagazzling (but if anyone can point us in the right direction that would be great), we aren’t that kind of dedicated! Seriously though, It’s more about how we want to help you get the right size or if you’ve flat out changed your mind, (which we can’t see happening). If you have any troubles with your items don’t hesitate to contact one our fabulous team members or follow the steps below.
At Alli Maree Active we are committed to living and breathing our mission statement and create affordable active wear that doesn’t compromise on quality. Although we hope that every purchase is perfect we are aware that, at times, this may not be the case. We are committed to providing excellent service before, during and after a purchase has been made. Even though the purchase of a particular size and style of an item is up to the discretion of [you] the buyer, in the event of an item being received that doesn’t meet your expectations please read the policy below.
Our policy lasts 14 business days from the date of purchase. If 14 business days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. (note: business days include those of Monday to Friday and exclude weekends)
To be eligible for a refund/exchange, your item must be unused and in the same condition that you received it. All tags must remain on the product and no signs of wear and tear.
The purchase of underwear is exempt from being returned due to the interest of hygiene and health regulations.
The refund/exchange of an item after 14 business days is exempt from being processed.
The refund/exchange of an item that appears to have been worn/used is exempt from being processed due the the interest of hygiene and health regulations.
Only regular priced items may be refunded/exchanged, unfortunately sale items cannot be refunded/exchanged.
We understand internet shopping can be hard, sizing choices aren’t always correct and because of this we offer exchanges if the incorrect size is purchased.
Firstly, an email must be sent to our headquarters at email@example.com, identifying the garment is going to be exchanged. A Refund/Exchange form will then be emailed to you, please allow up to 2 business days. This form must be filled out and returned with your garment.
The cost of shipping and handling fees for returns/exchanges are responsible by the customer. We suggest registered post so you can track your parcel to ensure its not lost on the way!
Please post the parcel to:
Alli Maree Active, PO BOX 648, Woolgooga, NSW, 2456.
Once your exchange is received and inspected, we will send you an email to the nominated email account to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange based on the condition of the garment.
Please allow up to 3 business days for processing once item has been received.
For exchanges, if approved, an email will be sent to the nominated email address identifying the re-issue of an item. Alli Maree Active will pay for the new item to be posted out to you, the consumer is not liable for the additional shipping fee for an item that is re-issued.
(Please note: Only one free exchange is valid per order)
A full refund may be obtained if the garment/product meets the eligibility and exemptions requirements.
A full refund may be obtained if the garment/product if the product is faulty. If the garment is faulty Alli Maree Active will cover the return shipping and the shipping of the exchange item, if required.
Alli Maree Active will not incur any additional expense for the return of an item that is ‘disliked’.
Firstly, an email must be sent to our headquarters at firstname.lastname@example.org, identifying the garment is going to be returned. A Refund/Exchange form will then be emailed to you, please allow up to 2 business days. This form must be filled out and returned with your garment.
Please return the item to:
Alli Maree Active, PO BOX 648, Woolgooga, NSW, 2456
Alli Maree Active highly recommends return postage with a tracking number and insurance to ensure the garment is safely received by our facility. Unfortunately, Alli Maree Active will not be held liable for the loss of any returned packaged in transit.
Once your returned item/s is received and inspected, we will send you an email to the nominated email account to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund based on the condition of the garment.
Please allow up to 3 business days for processing after parcel is received.
For refunds, if approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. An email will be sent to the nominated email address identifying the details of the refund. Please allow up to 7-10 business days for the funds to appear in the nominated account, please note this may be affected by the nominated financial institution policy and procedure and processing times.
Late or missing refunds
If you haven’t received a refund after 7-10 business days, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
If a consumer requests to cancel an order after the transaction has been processed, the consumer must notify the facility as soon as possible with the details of the transaction including the order number. Alli Maree Active will accept order cancellations within 24 hours of order placement under the provisions that the order has not yet been dispatched. If the cancellation is authorised, an email will be issued to notify the consumer of the refund. Please see the details above regarding the refund process. In the event the order has been dispatched, Alli Maree Active will not authorize a cancellation and the consumer will need to follow the full policies and procedures related to refunds and exchanges. (note: an email of notification regarding the dispatch of an order may not be sent at the exact moment the parcel shipping has occurred, it is not reasonable to suggest that an order has not been shipped if this email has not been received)
If you have any queries or concerns in relation to the returns or exchange of an item please do not hesitate to email our headquarters directly on firstname.lastname@example.org