FAQs

At the checkout we have a safe and secure payment method, including transactions via Matercard and Visa or choose AfterPay for interest free payments. For more information on how we use and collect your information please head to our Privacy Policy.

We would love to help you out and as long as you contact one of our incredible staff within 24hours of submitting the order we will do our best! If the order has already been prepared for dispatch unfortunately we are not able to change the order. If the item has been dispatched, please check out our Returns & Exchange Policy. If the total value of the order is changed prior to shipping, a refund will be released as soon as the change is processed to the nominated payment method. If the original purchase incurred FREE shipping, any change to the order that alters the total may remove the royalties provided and incur a flat rate shipping fee. If the change of order is related to postage address details, please ensure you contact our facility with your urgent enquiring as soon as possible. Unfortunately, if the order has been shipped prior to the notification our busy bees are all out of options.

You will receive a confirmation email which will include the tracking number. For more information on head to Shipping & Handling.

Your order can be cancelled as long as the facility is notified prior to dispatch. Fill out the contact form located under Contact Us and include your order number to notify one of our active specialists. If the item has been dispatched, please check out our Returns & Exchange Policy.

All orders are shipped via Australia Post Express Post. An email will be sent to the nominated email address once the order has been processed by our facility containing a tracking number for the parcel. For more information on head to Shipping & Handling.